Startup & Shipping Information
Before equipment shipment or startup support, customers may be asked to submit project details, shipping information, site contact information, delivery requirements, and startup scheduling needs.
This form helps the EDDY Pump team coordinate shipment, site readiness, technical support, and project communication before equipment arrives.
Purchase Terms & Warranty
EDDY Pump purchase terms define the standard conditions for equipment purchases, including warranty coverage, order requirements, payment terms, delivery, inspection, cancellation, returns, customer responsibilities, and limitations.
Customers should review the purchase terms and warranty documents before finalizing an equipment order.
Finance Your EDDY Pump Equipment
EDDY Pump customers may be able to explore commercial equipment financing through a third-party financing partner. Financing can help qualified business buyers move forward with capital equipment purchases while preserving working capital and spreading payments over time.
Financing is not provided directly by EDDY Pump. Programs, approvals, rates, amounts, and terms are subject to credit review and lender underwriting.
Qualified business buyers may be able to use financing to help with:
- Equipment purchase costs
- Selected attachments or add-ons
- Freight or delivery costs, when eligible
- Sales tax, when eligible
- Other approved costs tied to the equipment purchase
Customer Site Preparation
Proper site preparation helps reduce delays and supports a smoother startup process. Before equipment arrives, customers should confirm that the job site is ready for delivery, unloading, installation, operation, and support.
Depending on the equipment and project, site preparation may include:
- 01 Safe access for delivery vehicles and service personnel
- 02 Equipment unloading and lifting arrangements
- 03 Power, hydraulic supply, or support equipment when required
- 04 Discharge line, hose, pipe, or dredging layout readiness
- 05 Required permits, environmental controls, and site safety procedures
- 06 A designated site contact for delivery, startup, and support coordination
- 07 Required PPE and site access instructions for any EDDY Pump personnel
Startup Support
Startup support may be available depending on equipment type, project location, schedule, and scope. Any onsite support, training, overtime, travel, or commissioning assistance must be quoted and approved in writing before service is scheduled.
For startup planning, contact your EDDY Pump representative before equipment shipment.
Additional Documents
Some customer documents may be required depending on the project, order type, location, tax status, or account setup. These documents should be requested through your EDDY Pump representative or EDDY Pump Accounting.
Need Tax, Vendor, or Accounting Documents?
Please contact your EDDY Pump representative or Accounting contact for W-9, tax-exempt documentation, vendor setup forms, or other account-specific documents.
Frequently Asked Questions
Is financing provided directly by EDDY Pump?
No. Financing is not provided directly by EDDY Pump. Qualified business buyers may be able to apply through a third-party commercial financing partner.
Does EDDY Pump offer a line of credit?
EDDY Pump does not offer a standard line of credit. Payment terms and any approved credit arrangements are handled case by case and must be approved in writing.
Can I request a quote before applying for financing?
Yes. If you need help selecting equipment, sizing a system, or confirming pricing, request an EDDY Pump quote first.
What documents should I review before buying equipment?
Customers should review the applicable purchase terms, warranty information, quote, and order documents before finalizing an equipment purchase.
What documents should I review before renting equipment?
Customers renting equipment should review the rental agreement, rental terms, responsibilities, return requirements, and any project-specific rental documentation.
Is startup support included with every order?
Not always. Startup support depends on the equipment, project scope, location, schedule, and approved order terms. Any onsite support, training, travel, or overtime must be quoted and approved in writing.
Who should I contact for W-9, tax, or vendor documents?
Please contact your EDDY Pump representative or Accounting contact for tax, vendor, or account-specific documents.
What information do I need to submit before my equipment ships?
You may be asked for project details, shipping address, site contact information, delivery requirements, and startup scheduling needs. Submitting the Startup & Shipping Form early helps the EDDY Pump team coordinate shipment, site readiness, and technical support before the equipment arrives.
How should I prepare my job site before delivery?
Confirm safe access for delivery vehicles and service personnel, plan for unloading and lifting, and have any required power, hydraulic supply, or support equipment ready. You should also have the discharge line or dredging layout planned, permits and site safety procedures in place, and a designated site contact. Contact support if you have questions about your specific setup.
Can EDDY Pump financing cover freight, taxes, or attachments?
Depending on lender approval, financing may help with equipment costs, selected attachments or add-ons, and freight or delivery costs and sales tax when eligible. Eligibility, amounts, rates, and terms are determined by the third-party lender, not EDDY Pump.
Who pays for onsite startup, training, or commissioning support?
Onsite support, training, overtime, travel, and commissioning assistance depend on the equipment type, project location, schedule, and scope. Any of these services must be quoted and approved in writing before they are scheduled. Contact your EDDY Pump representative before shipment to plan startup support.
What should I check when equipment arrives or when I return rental equipment?
The purchase terms cover delivery, inspection, returns, and customer responsibilities, while the rental agreement covers return condition, damage, and service requirements. Review the relevant document before you finalize an order or take a rental. For questions about a specific shipment or return, contact your EDDY Pump representative.