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// Event Listener function section // This will push predefined events exposed by the API into the dataLayer, which can be picked up via Google Tag Manager and forwarded onto any Tracking software, which can be connected to GTM var dataLayerPush = function(event){ dataLayer.push({ 'event': '', 'eventAction': event }); console.log({ 'event': '', 'eventAction': event }); } Tawk_API.onChatStarted = function(){ dataLayerPush("Chat started"); }; Tawk_API.onOfflineSubmit = function(data){ dataLayerPush("Offline Chat submit"); };